Outcome of role
- To support and supervise a small staff team in achieving best practice and outcomes for service users.
- To ensure the team you supervise support service users to have fulfilled lives and active citizenship.
- To ensure all relevant paperwork and documents are recorded, stored and updated in line with data protection.
- To motivate and work as part of a team to promote the aims and values of Recovery Care.
- To provide regular feedback to the team, management and all stakeholders.
- To ensure outcomes are recorded and monitored.
- To provide day to day supervision, guidance and support to a small staff team.
- To delegate specific tasks to individual staff members and oversee that the work has been completed.
- To ensure members of the team follow the service users guidance in individual support/recovery plans.
- To ensure that the teams follow all risk assessment to reduce harm, but also support positive risk taking for service users’ development.
- Ensure that detailed documents and records are kept for service users.
- To adhere to company policies and procedures, Care Council for Wales Conduct and reinforce professional working practice within the team.
- To actively engage with staff and service users to ensure open channels of communication.
- To ensure that the each member of the team has regular formal supervision in line with NMS.
- To ensure the safety of the team and service users you support.
- To form good partnership working with Local Authorities, voluntary agencies and community groups.
- To ensure appropriate staffing levels for each shift and cover any sickness.
- To ensure that recovery coaches complete monthly development and key-working sessions with service users.
- Arrange team meetings.
- Support your team with training and development opportunities.
- Follow reasonable management instruction to ensure the quality of the service provided
- Report and document any incidents, accidents, complaints or concerns, ensuring the registered manager has been informed.
- Ensure all staff are up to date with whistleblowing and safeguarding issues/procedures.
Service user specific support
The individuals who use our services have a variety of needs. We work with individuals who may have mental health needs, a learning disability or an acquired brain injury.
- Ensure that all service users have the opportunity to develop new skills.
- Ensure that each individual’s service delivery plan is reviewed and updated as required.
- Ensure that service users are consulted on how the service is delivered and contribute to designing their individual plans
- Ensure that individuals have the opportunity to take positive risks as agreed as part of their care plan.
- Ensure that dignity and respect is maintained at all times.
- Undertake specialist training to support the service users needs
- Ensure the safety of the service users.
- Encourage active citizenship
- Encourage the service user in working with the circle of change.
- Encourage the service user to have a holistic approach to their skills development and recovery
Individual specific needs may include
- Support with medication
- Support with bathing
- Support with dressing
- Emotional support
- Communication techniques
- Substance misuse
- Motivational Interviewing
- Physical needs
- Positive Behaviour Management
This list is not exhaustive