Recovery Care aim to provide the highest quality supported living service with a rigorous and supportive senior staffing team.

Outcome of role


  • To support and supervise a small staff team in achieving best practice and outcomes for service users.
  • To ensure the team you supervise support service users to have fulfilled lives and active citizenship.
  • To ensure all relevant paperwork and documents are recorded, stored and updated in line with data protection.
  • To motivate and work as part of a team to promote the aims and values of Recovery Care.
  • To provide regular feedback to the team, management and all stakeholders.
  • To ensure outcomes are recorded and monitored.


Main Duties


  • To provide day to day supervision, guidance and support to a small staff team.
  • To delegate specific tasks to individual staff members and oversee that the work has been completed.
  • To ensure members of the team follow the service users guidance in individual support/recovery plans.
  • To ensure that the teams follow all risk assessment to reduce harm, but also support positive risk taking for service users’ development.
  • Ensure that detailed documents and records are kept for service users.
  • To adhere to company policies and procedures, Care Council for Wales Conduct and reinforce professional working practice within the team.
  • To actively engage with staff and service users to ensure open channels of communication.
  • To ensure that the each member of the team has regular formal supervision in line with NMS.
  • To ensure the safety of the team and service users you support.
  • To form good partnership working with Local Authorities, voluntary agencies and community groups.
  • To ensure appropriate staffing levels for each shift and cover any sickness.
  • To ensure that recovery coaches complete monthly development and key-working sessions with service users.
  • Arrange team meetings.
  • Support your team with training and development opportunities.
  • Follow reasonable management instruction to ensure the quality of the service provided
  • Report and document any incidents, accidents, complaints or concerns, ensuring the registered manager has been informed.
  • Ensure all staff are up to date with whistleblowing and safeguarding issues/procedures.


Service user specific support
The individuals who use our services have a variety of needs. We work with individuals who may have mental health needs, a learning disability or an acquired brain injury.

  • Ensure that all service users have the opportunity to develop new skills.
  • Ensure that each individual’s service delivery plan is reviewed and updated as required.
  • Ensure that service users are consulted on how the service is delivered and contribute to designing their individual plans
  • Ensure that individuals have the opportunity to take positive risks as agreed as part of their care plan.
  • Ensure that dignity and respect is maintained at all times.
  • Undertake specialist training to support the service users needs
  • Ensure the safety of the service users.
  • Encourage active citizenship
  • Encourage the service user in working with the circle of change.
  • Encourage the service user to have a holistic approach to their skills development and recovery

Individual specific needs may include

  • Support with medication
  • Support with bathing
  • Support with dressing
  • Emotional support
  • Communication techniques
  • Substance misuse
  • Motivational Interviewing
  • Physical needs
  • Positive Behaviour Management

This list is not exhaustive

Before applying, please download and complete this application form in full – uploading with your CV



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