Through a vigorous selection process and training programme, we aim to achieve a workforce that has the skills, knowledge and who promote the ethos of the agency which in turn will support the service user to achieve their goals and ensure best outcomes for each individual

Outcome of role

  • To support service users in achieving best identified goals and outcomes.
  • To ensure service users have fulfilled lives and active citizenship.
  • To ensure all relevant paperwork and documents are recorded, stored and updated in line with data protection.
  • To work as part of a team to promote the aims and values of Recovery Care.
  • To work as a team ensuring continuity of care for service users.
  • To ensure outcomes are recorded and monitored.
  • To support service users with daily living skills and development.


Main Duties

  • To provide day to day guidance and support to service users as identified in their care plan.
  • To complete specific tasks as directed by your line manager.
  • To follow the service users guidance in individual support/recovery plans.
  • To follow all risk assessment to reduce harm, but also support positive risk taking for service users’ development.
  • Ensure that detailed documents and records are kept for service users.
  • To adhere to company policies and procedures and the Care Council for Wales Code of Conduct.
  • To actively engage with staff and service users to ensure open channels of communication.
  • To ensure that the each service users can make informed choices.
  • To encourage and promote service user independence.
  • To ensure the safety of fellow colleagues and service users you support.
  • To ensure you act responsibly in managing any risks which may impact on your own safety
  • To form good partnership working with Local Authorities, voluntary agencies and community groups.
  • To ensure health and safety procedures are followed..
  • To ensure that monthly development and key-working sessions with service users are undertaken.
  • To attend team meetings and planned supervision sessions.
  • To attend training and development opportunities as identified to increase your skills.
  • Follow reasonable management instruction to ensure the quality of the service provided.
  • Report and document any incidents, accidents, complaints or concerns. Ensuring the registered manager has been informed.
  • To follow safeguarding procedures


Service user specific support

The individuals who use our services have a variety of needs. We work with individuals who may have mental health needs, a learning disability or an acquired brain injury.

  • Ensure that all service users have the opportunity to develop new skills.
  • Ensure that each individual’s service delivery plan is reviewed and updated as required.
  • Ensure that service users are consulted on how the service is delivered and contribute to designing their individual plans
  • Ensure that individuals have the opportunity to take positive risks as agreed as part of their care plan.
  • Ensure that dignity and respect is maintained at all times.
  • Undertake specialist training to support the service user’s needs
  • Ensure the safety of the service users.
  • Encourage active citizenship
  • Encourage the service user in working with the circle of change.
  • Encourage the service user to have an holistic approach to their skills development and recovery

Individual specific needs may include

  • Support with medication
  • Support with bathing
  • Support with dressing
  • Emotional support
  • Communication techniques
  • Substance misuse
  • Motivational Interviewing
  • Physical needs
  • Positive Behaviour Management

This list is not exhaustive






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