Outcome of role
- To support service users in achieving best identified goals and outcomes.
- To ensure service users have fulfilled lives and active citizenship.
- To ensure all relevant paperwork and documents are recorded, stored and updated in line with data protection.
- To work as part of a team to promote the aims and values of Recovery Care.
- To work as a team ensuring continuity of care for service users.
- To ensure outcomes are recorded and monitored.
- To support service users with daily living skills and development.
- To provide day to day guidance and support to service users as identified in their care plan.
- To complete specific tasks as directed by your line manager.
- To follow the service users guidance in individual support/recovery plans.
- To follow all risk assessment to reduce harm, but also support positive risk taking for service users’ development.
- Ensure that detailed documents and records are kept for service users.
- To adhere to company policies and procedures and the Care Council for Wales Code of Conduct.
- To actively engage with staff and service users to ensure open channels of communication.
- To ensure that the each service users can make informed choices.
- To encourage and promote service user independence.
- To ensure the safety of fellow colleagues and service users you support.
- To ensure you act responsibly in managing any risks which may impact on your own safety
- To form good partnership working with Local Authorities, voluntary agencies and community groups.
- To ensure health and safety procedures are followed..
- To ensure that monthly development and key-working sessions with service users are undertaken.
- To attend team meetings and planned supervision sessions.
- To attend training and development opportunities as identified to increase your skills.
- Follow reasonable management instruction to ensure the quality of the service provided.
- Report and document any incidents, accidents, complaints or concerns. Ensuring the registered manager has been informed.
- To follow safeguarding procedures
Service user specific support
The individuals who use our services have a variety of needs. We work with individuals who may have mental health needs, a learning disability or an acquired brain injury.
- Ensure that all service users have the opportunity to develop new skills.
- Ensure that each individual’s service delivery plan is reviewed and updated as required.
- Ensure that service users are consulted on how the service is delivered and contribute to designing their individual plans
- Ensure that individuals have the opportunity to take positive risks as agreed as part of their care plan.
- Ensure that dignity and respect is maintained at all times.
- Undertake specialist training to support the service user’s needs
- Ensure the safety of the service users.
- Encourage active citizenship
- Encourage the service user in working with the circle of change.
- Encourage the service user to have an holistic approach to their skills development and recovery
Individual specific needs may include
- Support with medication
- Support with bathing
- Support with dressing
- Emotional support
- Communication techniques
- Substance misuse
- Motivational Interviewing
- Physical needs
- Positive Behaviour Management
This list is not exhaustive