Once again Recovery Care has achieved an excellent inspection report from CIW following an unannounced visit. The company continues to build on its reputation as one of the leading Supported Living providers in South Wales for people with a mental health diagnosis.
A knock on the door on a wet Tuesday morning in October followed by :”Hello, I’m your new inspector and I am here to carry out an unannounced inspection ?” struck panic in the faces of Directors, Andrea and Conor. However, they need not have worried, as once again the agency received a glowing report from CIW.
Following an indepth analysis of paperwork, company policies and procedures and individual interviews with staff and clients, the inspector concluded that Recovery Care continued to offer an excellent service and should be very proud of the job it was doing.
Some of the highlights of the report included the following findings;
“Service users in receipt of support from the agency can be assured that they will receive an excellent standard of person centred care, with encouragement to look after themselves, and support to become fit and well.”
“Service users had been given the opportunity to build warm relationships with the care staff supporting them. Service users we spoke to told us that they were able to feel confident, relaxed and safe with the care staff, who knew them well. They told us that this was important to them as they felt that care staff valued them as individuals. “
“The care workers worked as part of a small team, in specific houses or services, which enabled them to build strong and consistent relationships with service users and each other .”
“Staff felt well supported by the organisation with training and supervision, which enabled them to do their jobs with confidence and skill. “
Conor Rooney , Director, said; “We are absolutely delighted with the findings of the inspection and would like to thank all staff involved for their continued hard work in making this possible and ensuring that Recovery Care maintains its reputation as one of the best providers of supported living for people with mental health in South Wales. ”
To celebrate this and to tie in with Recovery Care’s 6 years of providing specialist support the company threw a small celebration party for both staff and service users.